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Frequently Asked Questions
Q. HOW LONG WILL IT TAKE TO SEE RESULTS WITH ELASTIN-RP®?
A. Your elastin-rp® products contain Instensyl and will deliver results in as little as 10 minutes, with cumulative results that are long-lasting. In our clinical and independent testing, consistent visible results for the major aging concerns were realized within 3 weeks.

Q. HOW OFTEN SHOULD I DO THE THREE STEPS?
We recommend that you follow the three-step regimen twice a day… once in the morning and once at night – every day of the week. For an added skin boost, use our facial scrub and mask products 1-3 times a week.

Q. IF I’M NOT COMPLETELY SATISFIED, AM I ABLE TO GET A REFUND?
A. Absolutely! At elastin-rp®, we want to you to love your skin, and your skincare system. That’s why we have a 100% Product Satisfaction Guarantee: If for any reason you are not 100% satisfied with any of our products, simply return them within 60 days of purchase – even if they are empty! We’d be happy to assist you with a refund or product exchange. For details, please call our Customer Care line at 877-491-1011

Q. WHAT MAKES ELASTIN-RP® SO POWERFUL AND EFFECTIVE?
A. The best way to have supple, healthy, youthful-looking skin is to get your skin to act as it did when you were younger. After the age of about 25, your skin stopped producing elastin – the compound that gave your skin that radiant, healthful look. elastin-rp® actually awakens your body’s elastin production, replenishing the source of your skin’s youthfulness, suppleness and resiliency— so your skin acts more like it did when you were 25 years old!

Q. WHAT MAKES ELASTIN-RP® DIFFERENT FROM OTHER ANTI-AGING SKIN CARE TREATMENTS?
A. elastin-rp® introduces an exciting science into skin care; Replenishment Science®. Each elastin-rp® product contains the proprietary BioLastin Complex®, our unique molecule that helps support collagen and more importantly helps provide serious Elastin support for your skin.

Q. HOW LONG WILL MY ELASTIN-RP® PRODUCTS LAST?
A. Your elastin-rp® package delivers 90 days’ worth of the groundbreaking anti-aging system. Since elastin-rp® relies on cutting-edge science to get your dramatic anit-aging results, you won’t need to use a whole lot at one time.

Q. SHOULD I APPLY A LOT OF PRODUCT TO GET BETTER RESULTS?
A. No! The elastin-rp® system is comprised of high concentration formulations that deliver maximum results in small doses. The strength of the elastin-rp® system is in the science behind the product, not the quantity you use - so a little elastin-rp® goes a long way!

Q. WHAT CAUSES WRINKLES?
A. Wrinkles are generally caused by 3 factors: chronological aging (genetics), environmental aging (pollution, sun, etc), and mechanical aging (smile lines, etc). However, there is really only one mechanism that results in wrinkles, no matter what the cause: behind every wrinkle is collapsed elastin structure.

Q. I HAVE SENSITIVE SKIN. CAN I USE THE ELASTIN-RP® PRODUCTS?
A. Yes! elastin-rp® products are formulated to combat wrinkles and fine lines, not your sensitive skin complexion. Our formulations were developed with your sensitive skin in mind.

Q. WHY DOES THE DAY CREAM CONTAIN SPF 15?
A. Wearing a daily sunscreen can be one of the most important steps you can take to combat the aging effects of environmental exposure. We recommend an SPF 15 to ensure maximum coverage and suggest you reapply it throughout the day. Broad spectrum SPF15 UVA/UVB sunscreen helps protect your skin regardless of the season or climate. But unlike average sunscreens, elastin-rp® SPF 15 day cream contains the breakthrough BioLastin Complex®, vitamins, natural minerals, hydrators, humectants, antioxidants, and hyaluronic acid to protect and support, for younger looking skin.

Q. WHERE DO AGE SPOTS AND HYPERPIGMENTATION COME FROM? 
A. Skin pigmentations can come from chronological aging, sun damage or hormone fluctuations.

Q. CAN I COMBINE ELASTIN-RP® WITH OTHER SKIN CARE PRODUCTS?
A. elastin-rp® has been formulated to be a complete anti-aging skincare system to maximize the effectiveness of our BioLastin Complex® on your skin. However, if you choose to incorporate elastin-rp™ products into your daily regimen, then that’s perfectly fine.

Q.  I DON’T HAVE WRINKLES YET. CAN ELASTIN-RP® STILL BENEFIT MY SKIN?
A. elastin-rp® provides fantastic anti-aging skin care for ALL ages. There is no such thing as “too early” to start caring for your skin properly. Remember, your body begins to slow its production of elastin at age 25, when most of us aren’t showing the signs of aging yet. elastin-rp® will help prevent the onset of new lines and wrinkles and aid in keeping your skin in optimal shape and able to perfrom its natural abilities. Good hygiene, protection from environmental effects and good habits are all also a vital part of keeping your skin healthy and young- looking. We all age, and even if you’re not showing visible signs yet, you still need to be properly cleansing, hydrating and protecting your skin to minimize those signs of aging. Healthy skin is beautiful skin!

Q. IS THERE SOMEONE I CAN CALL IF I HAVE QUESTIONS ABOUT THE PRODUCTS?
A. Yes! You can call our elastin-rp® Customer Care line at 877-491-1011

Q. HOW WILL MY ELASTIN-RP® PURCHASE APPEAR ON MY CREDIT CARD STATEMENT?
A.  The charge on your statement will appear as "elastin-rp 877-491-1011"

Q. HOW DO I RETURN PRODUCT?
A. For all returns please follow these easy steps:

1. Call us toll free at 877-491-1011 to obtain an RMA within our 60 day period. Returns sent without a RMA or sent after the 60-day period will not be accepted.

2. Write your RMA number on your packing list

3. Ship your return items using Parcel Post or UPS to: BioActive, 400 Returns Rd, Wallingford, CT 06492

4. Please use your original shipping carton. Be sure to include the completed return form (the back of your packing list) and make a copy of your packing slip and filled out form for your records. We are not responsible for lost packages.  

5.Unfortunately we do not accept C.O.D. or refused packages that do not follow our return policy. Sending a package C.O. D. is the same as refusing a package and disqualifies you from receiving a refund.

6. For information about the status of your order, billing questions, or a return - please contact customer care at 877-491-1011 Monday – Friday 8 A.M. – 10 P.M. EST or email us anytime at customercare@elastinrp.com